In today’s rapidly evolving TIC landscape, performance management in laboratories is no longer optional, it is essential. With rising demands for accuracy, efficiency, and compliance, laboratories must implement structured performance frameworks to deliver consistent, high-quality results. Effective performance management Effective performance management starts with clear objectives and measurable metrics. This can include lead times, error […]
Performance management in laboratories plays a pivotal role in driving quality, efficiency, and compliance. Yet, beyond metrics and processes, its greatest impact lies in how it influences the mindset and behaviour of laboratory staff—the very people who translate organizational objectives into results. When done right When thoughtfully implemented, performance management fosters a culture of accountability […]
To batch or not to batch? In the world of laboratory analysis, efficiency is becoming more paramount. Every minute counts when it comes to delivering accurate results to patients, researchers, and industries relying on scientific data. Just-in-Time (JIT) flow has emerged as a game-changer in streamlining laboratory processes and reducing lead times. JIT flow is […]
Laboratories are not only the heart of scientific discovery and innovation, serving as the breeding grounds for groundbreaking research and advancements across various fields. Laboratories are also an essential part of the daily systems infrastructure that keeps modern society functioning through high volume testing of consumer products, medicine, and food. A well-designed laboratory can significantly […]
Organizations are constantly seeking ways to enhance their operational efficiency and overall performance. Operational Excellence has become a key driver for sustainable success, prompting companies to undergo not only steady continuous improvement (kaizen) but also transformative initiatives (kaikaku). One critical success factor, if not the most crucial success factor, to these transformations is the active […]
Net Promoter Score (NPS) is a powerful metric that helps businesses measure customer satisfaction and loyalty. Well used, it can be a meaningful way to capture some critical aspects of the voice of the customer. However, implementing NPS effectively requires a strategic approach to ensure meaningful results. In this post, we will explore the do’s […]
Oftentimes during improvement projects, one is so focussed on solving the direct problem or improving the local situation, that one fails to understand the impact of the change on the up- or downstream process. This could mean creating a local optima without consideration of, or worse, to the detriment of, the global optimum. There is […]
Operational Excellence projects are designed to streamline processes, enhance efficiency, and optimize overall business performance. However, despite their noble intentions, these initiatives don’t always yield the expected results. So: why do Operational Excellence initiatives fail? Inadequate Leadership Commitment One of the primary reasons Operational Excellence projects hit roadblocks is the lack of unwavering commitment from […]
Overview of the Leading Operational Excellence training The Kallion Leading Operational Excellence training is a two-day classroom course which aims to not only introduce managers and team leaders at all levels the fundamental principles of operational excellence but also discuss the role a leader can and should play in leading a transformation. The course focusses […]
What is it and why should we care The birthplace of Lean is industry. This means that for a long time, the focus has been on manufacturing, processing, and other aspects of business where machines and equipment take a central role. In recent years there has been advances in other sectors with great work in […]
