Organizations are constantly seeking ways to enhance their operational efficiency and overall performance. Operational Excellence has become a key driver for sustainable success, prompting companies to undergo not only steady continuous improvement (kaizen) but also transformative initiatives (kaikaku). One critical success factor, if not the most crucial success factor, to Read more…
Net Promoter Score (NPS) is a powerful metric that helps businesses measure customer satisfaction and loyalty. Well used, it can be a meaningful way to capture some critical aspects of the voice of the customer. However, implementing NPS effectively requires a strategic approach to ensure meaningful results. In this post, Read more…
Oftentimes during improvement projects, one is so focussed on solving the direct problem or improving the local situation, that one fails to understand the impact of the change on the up- or downstream process. This could mean creating a local optima without consideration of, or worse, to the detriment of, Read more…
Operational Excellence projects are designed to streamline processes, enhance efficiency, and optimize overall business performance. However, despite their noble intentions, these initiatives don’t always yield the expected results. So: why do Operational Excellence initiatives fail? Inadequate Leadership Commitment One of the primary reasons Operational Excellence projects hit roadblocks is the Read more…
Overview of the Leading Operational Excellence training The Kallion Leading Operational Excellence training is a two-day classroom course which aims to not only introduce managers and team leaders at all levels the fundamental principles of operational excellence but also discuss the role a leader can and should play in leading Read more…
What is it and why should we care The birthplace of Lean is industry. This means that for a long time, the focus has been on manufacturing, processing, and other aspects of business where machines and equipment take a central role. In recent years there has been advances in other Read more…
Simple. Spectacular. Spotless. Systematized. Sustainable. No, these are not the steps of 5S, but they do describe the methodology and it’s affects quite well. 5S represents a way of working which assigns a place for everything and makes sure everything is in place. 5S, simple yet powerful. What are the Read more…
There are multiple occasions at which the review of the laboratory layout can be useful. Before a move, when reorganising the laboratory activities, when setting-up a new method, etc. The layout review happens at different levels: for the overall laboratory, within a room or space, and at workstation level. Looking Read more…
The launch of an operational excellence project always comes with a first question. What are the tangible effect that the organisation will benefit from? There is of course not one single answer. At Kallion we strongly believe there are benefits in multiple areas: operational performance, employees well-being and engagement, as Read more…
Sustainability and environmental protection are recurrent topics in our daily life. They should also be part of analytical laboratories preoccupations too! We, at Kallion, are firm believers that green initiatives can be beneficial for the planet but as well for the laboratories. There are countless savings opportunities, may it be Read more…